The unboxing video is mandatory. Without the unboxing video, we can not help you with return/refunds (!Most Important!)
We generally ship All orders within 2 working days of order placement. Kindly Wait for 2 working days & do not contact us to know about your order shipping status. You can expect your order to be delivered to you within 2 to 7 working days in major cities and 4 to 15 working days for other locations. You can track your order online after we ship it.
- All the orders will be shipped via Air or Surface Mode depending upon the Product Type and Weight.
- You can check your Tracking Number & Order Invoice in your Order Section under the “My Account“ Page.
- If you have any kind of parcel/order delay issue or you want your parcel early please contact that courier partner from whom we have shipped your order. Indian Fish Monsters is not a courier company, don’t ask or expect anything related to your expected delivery date.
- Do not rush/bother us to force shipping on Festival Days & Government Holidays. It completely depends on our Courier Partners. We can’t do anything about that.
- In the unlikely event, we are unable to deliver any items in your order, be assured that the full amount charged for the item will be refunded. We are committed to delivering your order accurately, in good condition, and always on time.
- We currently deliver to most cities across India
- We generally ship items within 2 working days of order placement. However, in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from our suppliers or due to prolonged public holidays.
- In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded into the same account (online banking, credit card, debit card) that was used to make the purchase
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package and contact us directly to inform & tell us your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Please note all items will be shipped with a declaration (which may be deemed as an invoice) mentioning the price, as per Indian Tax Regulations
- Once the product is shipped from our warehouse, the order cannot be canceled.
- Keeping in view Indian Regulations, All LIQUID & HEAVY WEIGHT items will be shipped by surface only, which shall result in delayed arrival of products. Our request is that if you are in hurry to buy treatment products or such emergency products, consult our support team before making the purchase. The lead time required to deliver any Liquid item will be 3 – 10 Days, depending on your location.
- Availability of the product with us
- Your location
- Or some unforeseen circumstances
In any such cases, we take the responsibility of keeping you informed about the expected delivery time via E-mail or SMS.
Why I have not received my products yet? – Your order may be delayed due to unforeseen circumstances. These unforeseen circumstances may include bad weather, some natural disaster, or political interludes. In any such case, we will inform you about the status of your product via E-mail/SMS along with the expected delivery date. Keep checking your mailbox or message inbox for any updates.
Are there any hidden charges? – There are absolutely NO hidden charges when you shop with indianfishmonsters.com. The price which you see at the product page is exactly the amount which you are going to pay.
- If the parcel is opened.
- If the product is damaged or tempered.
- If the product has expired.
In case, the parcel is opened, please do not accept it and report the concern to our customer support at indianfishmonsters.com.
If you or your family member/neighbor/friend Received the Parcel, Make Unboxing Video (Very Important). After that If you found that the product was tempered or damaged after opening the package. You have to do the following:
- Report the concern to customer support at indianfishmonsters.com within 24 hours of receiving the product.
- Share the unboxing video & images of the tempered/damaged product, and send it to indianfishmonsters.com. Make sure the taken Video & Images must be very clear.
- We will immediately get back to you and your problem will be resolved appropriately within 1 to 7 working days. (or within the minimum possible time period) (or at the earliest)
In case the product has expired:
- Report the concern to customer support at indianfishmonsters.com within 24 hours of receiving the product.
- The product must be unused and unopened.
- We will immediately get back to you and your problem will be resolved appropriately within 1 to 7 working days. (or within the minimum possible time period) (or at the earliest)
What If My Order was not Delivered to me – If you didn’t receive your order, then something has gone wrong with your given address or contact number. If our Courier Partner is unable to find your address or couldn’t contact you, they will initiate the RTO (Return To Origin). This RTO is Chargeable & these charges will be taken/deduct from the buyer. We are not responsible for that Anyhow.
Do you ship internationally? – Yes, we do ship internationally as well. To get know more details, you can get in touch with our customer support on WhatsApp.