The unboxing video is mandatory. Without the unboxing video, we will not be able to help you with return or refunds.
(! Most Important ! )
- If you received a Damaged / Defective Product(s) & you want to Return it / Replace it / Get Refund, Please provide us the Unboxing Video first.
- We can ask for more short videos or photos too (if needed) to provide the best experience & trustworthy service to our customers.
- Please keep all the received materials from the Parcel / Box till you receive any resolution.
- Important Returning Scenario – If you didn’t pack it well as we did & if we receive the product in a damaged condition, we will not be able to help you. For transparency between us, we always make an unboxing video of each returns that we receive.
How can we place a cancellation request? –
Cancellation requests can be raised only before the time we dispatch your order. Once your product has been dispatched, you can’t make a request for cancellation. If you wish to cancel your order, you can simply contact us on WhatsApp with your order id OR email address, and ask us for cancellation. ONLY Valid cancellation reasons are acceptable.
Once we receive a cancellation request, we will refund you as per our Refund Policy. Kindly read it carefully.
How can I Cancel My order After Shipped?
You can not cancel your order after shipping. But If you have any valid reason to cancel the order we can help you. But for this kind of cancellation you (Buyer) have to bear the return charges (RTO). Once the order is returned to us, the courier company’s return charges will be deducted from your order value before initiating the refund.
My order was cancelled by indianfishmonsters.com Why? –
We deeply regret the inconvenience caused due the cancellation of the order. The following reasons may be after the cancellation of your product:
- The product was not available with us or nearest expiry (if any product has).
- There was an inaccuracy in pricing.
- Incomplete Phone Number or an address provided by you.
- Payment is not received.
- You Tried Lots of times to place the same order.
We will inform you about the cancellation of the order via e-mail or SMS if your order has been cancelled. Our team will contact you for additional information if the order is cancelled due to inaccurate or less information from your side.
After cancelling an order, I have made up my mind to retain the product. What to do now? –
You can contact us on WhatsApp support to cancel your request for cancellation. If the replacement has been dispatched, you can reject the replaced item when the delivery boy attempts to deliver the item to your doorstep.
How can we place a replacement request ? –
You can apply for replacement within 2 days of the delivery. For raising a replacement request due to any reason, you just need to contact us on WhatsApp support along with the details of your product. Once the replacement request is made, we will initiate the process and ensure that replacement is made at the earliest. Please ensure that the product is unused, no damaged, with the original packaging and has receipt or invoice with it.
*Please note that replacement will be made only after thoroughly investigating the reason for which you want to replace the product.
If I get a wrong product, can I get it replaced ? –
We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive a wrong product; you can certainly raise a request for replacement.
If I am not satisfied with the quality of the product. Can I get it replaced ? –
This can’t be generalized. Since indianfishmonsters.com is dealing mainly with pet food and other pet accessories, it is expected from you that you are placing your order after carrying out thorough research. Still, if you raise a request for return or replacement if you are not satisfied with the quality of product; our quality team will cross-check with the thorough quality inspection methods. If our team finds that your request is genuine and replacement can be made, it will be processed at the earliest.
I have requested a replacement, when will I receive it ? –
Once you have raised a replacement request, our team will investigate to check whether the product is eligible for replacement or not. Once confirmed, replacement process will be initiated soon. We will notify you regarding the same via E-mail or SMS. The next expected delivery date will be mentioned in the E-mail/SMS. Keeping in mind the value of your precious time, we try to replace the product in the minimum time period possible.
Request for Refund shall be accepted only if the product is damaged / Defective / Received wrong product has been shipped. We will initiate your refund within 7 business days of receiving the refund request and authorization of the refund.
In Case of Refund, we will Deduct 4% transaction charges from your total Order Value & Rest Amount will refund to you.
If the problem is from our (Indian Fish Monsters) side the 4% transaction charges will not be deducted and you will get the Full Amount.
If you are refunded multiple times, we have the right to take/stop such payments. For Example, you received a refund via original payment of mode and also in your wallet. We will debit your wallet amount. If you used the wallet amount your order will not be shipped. If your order was shipped using a wallet amount, we will ask you to pay the difference. In any kind of worst case, we will adjust such an amount from you.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the actual account credit timing depends on multiple external agencies such as banks, and payment gateway.